DELIVERY METHODS AND COSTS
The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.
At the time of processing your purchase, we will show you the available shipping methods, the cost, and the delivery date of your order.
Delivery options:
Collection at a Colour Brown Stores - FREE
In the store of your choice within 3-4 working days.
Remember that the person who collects the order only need to show the electronic receipt if and when they are the buyer. If someone else goes instead, they must show an ID card.
- Standard delivery by Hong Kong Post – form HKD 7.5
- Estimated delivery time: 3-5 working days*
- Speed delivery by S.F. Express – form HKD 30
- Estimated delivery time: 1-2 working days*
*The time frames shown above will be extended for islands and remote areas.
International delivery:
- DHL Express : 1-2 weeks
- We ship via DHL Express to offer you the safest and fastest service.
If you have purchased as a registered user, you can modify the delivery address by accessing your order details in your account; if and when the order status allows to do so.
No deliveries are made on Sunday or Public Holiday (No Saturday delivery on commercial address).
COFFEE BEAN ORDER
We freshly roast Colour Brown Coffee bean in Hong Kong every week, and it takes 7-10 days to be ready to drink.
We will ship out the latest roasting batch of coffee bean to ensure you enjoy it freshly.
If the selected coffee bean is sold out on that week, we will mark the ready to drink date on the package.
If your order contains items that require varying preparation time, the entire order will be ready for pickup or be delivered according to the items with the longest preparation time. You will get the latest roasting batch of the coffee according to the entire order ready time.
In any case, you can contact us for any questions you may have.
ORDER STATUS
You will receive email updates on the status of your order.
You can also find this information in your order. If you are not registered, click on the “Order information” link in the confirmation email to track your order.
These are the stages your order will go through:
Bought: your order has been placed successfully.
Being processed: we’ve received your order details.
Being prepared: your order is being prepared in our warehouse.
Sent: your order has already left our premises.
Collected by courier: your order is on its way and will be delivered soon.
Delivered to customer: your order has been delivered.