Returns, Exchanges and Warranty
What if I want to exchange or get a refund on my purchase?
Any equipment that you don't completely love can be returned to us within 10 days of the purchase date for a full refund (excluding shipping).
What sort of things aren't covered under warranty?
1. Anything not purchased from Colour Brown.
2. Anything that has been used outside of its designated purpose or been subjected to physical damage. Most glass/ceramics will not be covered if they break during use.
3. Anything that was purchased outside of the warranty period.
Shipping
What are my shipping options?
We primarily use SF Shipping for outgoing shipments
When will my order ship?
We usually try to ship our orders within 1-2 business days from purchase. However, depending on order volumes, it can take anywhere from 2-4 business days for your order to ship.
Is international shipping available?
Sorry, we only ship to locations within Hong Kong at the moment.
Out of Stock Items
The item that I want is out of store. How do I get the item?
Sign up for a stock alert: on every out of stock product page, there's an "EMAIL WHEN AVAILABLE" button right beside the product image. Click that, enter your email address, and we'll send you an alert the second your sought-after kettle, dripper or milk pitcher is back in stock.
When will the equipment that I want be back in stock?
Since the COVID-19 pandemic started, a lot of our most popular products have been nearly impossible to get, or have very limited quantities available. Be sure to setup a Back in Stock alert by pressing the "Email when Available" button on the product you're looking for.